Employee engagement is a particularly hot topic among business professionals. Engagement levels are surprisingly low, and at some point, we have all found ourselves going about a job or a task halfheartedly. This feeling of discontent and disconnection reduces morale, productivity and profitability.
- Engagement levels decline the further an employee is from the CEO.
- Engagement is lowest amongst customer- facing employees, such as those in sales and service functions.
Why is this an issue?
- Disengaged employees are more likely to malign your brand and jeopardize your relationship with your customers.
- If your front line employees are not engaged, you may be missing out on critical information they have about your customers.
So how can you fix this?
Love your people by involving them in the decision making process.
The results will benefit your organization in three key ways:
- Employees who are engaged will be happier and more motivated to provide your customers with exceptional service. Who is going to be the best cheerleader for your company? A happy employee or an unhappy employee?
- Including employees in the decision-making process often leads to great ideas and insights that otherwise would not have surfaced.
- When you involve employees in the decision making process you increase buy-in which ultimately leads to results. This should come as no surprise. As with children being told "no" without explanation leads to temper tantrums; with professionals it leads to frustration and inaction. Buy-in is the best way to ensure your decisions lead to timely and successful actions.
So this February spread some love to your employees. We guarantee it will result in better decisions.
- Who's responsible for employee engagement? (Dec. 11, 2013) - Bain Brief - Bain & Company - Publications