ISO 9001:2015 Compliance Assessment
The ISO (International Organization for Standardization) Standards are a set of international standards that give world-class specifications for products, services, and systems in order to ensure quality, efficiency, and safety (ISO, 2015a). The ISO 9001:2015 Quality Management Systems – Requirements set of standards specifies the requirements for a quality management system when an organization needs to demonstrate its ability to provide products and services that meet customer and statutory/regulatory requirements, and aims to enhance customer satisfaction through effective application of that system (ISO, 2015b). The requirements of the ISO 9001:2015 apply to any organization, regardless of its type, size, or the products/services it provides (ISO, 2015b).
Before pursuing an external auditor for ISO accreditation, self-assess or internally audit your system to ensure that you are complying with ISO 9001:2015. Ensure that your quality manual and procedures comply with the standards, and that actual practice coincides with what your policy advises.
To use our ISO 9001:2015 Compliance Assessment model, follow three steps:
1. Rate your organization’s current level of compliance with each of the standards in the sections listed.
2. Display results and discuss alignment.
3. Develop an action plan to address the areas of noncompliance.
The ISO 9001:2015 Compliance Assessment can be used by quality managers, continuous improvement managers, and process managers.
ISO’s International Standards ensure that the products and services provided by organizations are safe, reliable, and high quality. Gaining ISO certification for your organization means more accessible entry into new markets, globally-accepted products and services, and compatibility across the world. It also improves your credibility, your process, and ensures focus on customer satisfaction.
1) RATE your organization’s level of compliance within each Section of the ISO 9001:2015 standards. In the comments section, provide the rationale for your rating and identify the gaps and/or improvement plans of which you’re aware.
6 – Big gap, no plans
5 – Big gap, have plans
4 – Medium gap, no plans
3 – Medium gap, have plans
2 – Minor gap, no plans
1 – Minor gap, have plans
0 – No gap, fully compliant
2) DISPLAY RESULTS and discuss alignment.
3) ACTION PLAN: Develop an action plan to resolve areas of noncompliance.
- Identification of noncomplying areas in ISO 9001:2015 standards
- Identification of risks and opportunities involved and a plan for their management
- Action plan to resolve the gaps between current practices and ISO 9001:2015 standards
- Collection of evidence for more informed, better decision-making in the future
BENEFITS & IMPACT
This exercise will enable:
Quality – Build a culture of continuous improvement and focus on quality processes and customer satisfaction.
Efficiency – Enable a process that is repeatable, safe, and eliminates interruptions and barriers in your organization to allow for reduced costs and greater profit.
Engagement – Engage your whole organization – from management through to employees – in the quality management process for increased buy-in and awareness.
Agility – Best practices recognized at an international standard allow for easy access to new markets and global business and trade.
International Organization for Standardization. (2015a). ISO in brief. Retrieved from https://www.iso.org/files/live/sites/isoorg/files/archive/pdf/en/isoinbrief_2015.pdf
International Organization for Standardization. (2015b). Quality management systems –Requirements (ISO Standard No. 9001). Retrieved from https://www.iso.org/standard/62085.html